Questions & Answers
Shipping
1. Do you ship worldwide?
At the moment, I'm only accepting US/CA orders. I'm looking into shipping worldwide so, please be patient with me as I figure it out. Once I'm ready for that, I'll make an announcement.
2. How long will it take for me to receive my package?
Order processing can take 2 to 7 days! Once your order is done being processed, you'll receive a separate email with your shipping information. US mailing couriers are also slowing down because Postal Service has made changes to its service standards meaning packages are taking longer to be delivered and may be delivered later than the expected date.
3. I haven't gotten my package yet. What can I do?
Once your order has shipped that means it has left my hands. It is considered your property now. If you feel like your order has been lost or has not moved in some time, you should contact the respective mail courier and file a dispute with them. I won't be able to issue refunds in the event that a courier service loses your package.
RETURN / EXCHANGE / CANCELLATIONS
All orders placed are final sale. I'm a one person team and it's not in my bandwidth to offer returns or exchanges at the moment. Please, do not email about returns or exchanges as I am strict on this policy.
However, please do contact me at kpoprushpr@gmail.com if you have questions about your order and I can try to help!
Contact us
Email: kpoprushpr@gmail.com
Instagram: @kpoprushshop
Are the items official?
With exception of the Albums all the items are UNOFFICIAL/ FANMADE. (Unless it is stated in the item description that it is Official).